Welcome to famsoul, an online store specializing in personalized, made-to-order gifts and apparel.

famsoul is operated by Hangzhou Tuyue Apparel Co., Ltd. We provide customized products designed to help customers celebrate meaningful people, relationships, interests and occasions.

What We Offer

Our product selection includes personalized apparel, embroidered products and other custom gifts for occasions such as:

  • Birthdays;
  • Anniversaries;
  • Holidays;
  • Family celebrations;
  • Friendship gifts;
  • Pet-related gifts;
  • Seasonal and special events.

Available products and customization options are displayed on the relevant product pages.

How Our Customization Process Works

Many famsoul products are made specifically for each customer.

When placing an order, customers may be asked to provide customization information such as names, dates, text, photographs, colors, sizes or design selections. The product is then prepared according to the information submitted with the order.

Because personalized products are made to order, customers should carefully review all spelling, photographs, sizes, colors and other customization details before completing their purchase.

Production and delivery estimates are clearly explained in our Shipping Policy. Return and refund conditions, including the rules for personalized products and defective items, are explained in our Return & Refund Policy.

Our Commitment to Customers

We aim to provide clear product information, transparent pricing and accessible customer support throughout the shopping process.

Before completing payment, customers can review:

  • Product descriptions and available customization options;
  • Product prices and applicable discounts;
  • Shipping methods, charges and estimated delivery times;
  • Return, replacement and refund conditions;
  • Our business and contact information.

If an order arrives defective, damaged, incorrectly produced or different from the item ordered, customers can contact our support team for assistance in accordance with our Return & Refund Policy.

Customer Support

Our customer support team can assist with:

  • Product and customization questions;
  • Sizing and ordering questions;
  • Order status and tracking;
  • Shipping and delivery concerns;
  • Defective, damaged or incorrect products;
  • Return, replacement and refund requests.

Customer Support Email: support@famsoul.com
Response Time: Normally within 24–48 hours on business days

You do not need to create an account or log in to contact us.

Business Information

Store Name: famsoul
Legal Company Name: Hangzhou Tuyue Apparel Co., Ltd.
Email: support@famsoul.com
Business Address: Room 343-11, Building 1, Heguang Chenyuexuan, Liangzhu Subdistrict, Yuhang District, Hangzhou, Zhejiang 311100, China

 

For return instructions, please contact customer support before sending any product. The registered business address above is not automatically the return address.

Learn More

For additional information, please review our:

If you have questions about famsoul, our products or an existing order, contact us at support@famsoul.com.