Effective Date: July 21, 2026

Famsoul offers secure payment options through authorized third-party payment providers.

The payment methods available for a specific order will be displayed at checkout. Availability may vary depending on your country, device, browser, currency and payment-provider eligibility.

•  PayPal
   
  

  You may pay using an eligible PayPal account where PayPal is available at checkout.

  When PayPal is selected, you may be redirected to PayPal or presented with PayPal’s secure payment interface to authorize the transaction.

  Your use of PayPal is also subject to PayPal’s applicable terms, privacy policy and account requirements.

• Venmo

  Venmo may be available at checkout for eligible customers using supported devices, browsers and accounts.

  When Venmo is selected, you may be redirected to Venmo or presented with a Venmo payment interface to review and authorize the transaction.

  Venmo availability and transaction approval are determined by Venmo and may depend on your location, device, account eligibility and other provider requirements. Famsoul does not control or guarantee Venmo availability or approval.

  Your use of Venmo is subject to Venmo’s applicable terms, privacy policy and account requirements. Any Venmo payment option available for your order will be displayed at checkout before payment.

• Credit and Debit Cards

• Apple Pay

• Klarna

Klarna may be available for eligible customers in supported countries.

Available Klarna payment options, payment schedules and applicable terms will be displayed directly by Klarna at checkout. Eligibility and approval are determined by Klarna and may be subject to age, identity, credit or regional requirements.

Famsoul does not control or guarantee Klarna approval. Customers should review Klarna’s terms before selecting this payment method.

 

Checkout and payment information is transmitted through secure HTTPS/SSL-protected connections.

Payments are processed by authorized third-party payment providers. Famsoul generally does not receive or store complete payment-card numbers, card security codes or payment-account passwords.

Please do not send credit-card numbers, security codes or payment-account passwords to us by email or through customer-support messages.

Although we use reasonable security measures, no electronic payment system can be guaranteed to be completely free from risk.

Prices and Currency

Product prices and shipping charges are displayed in U.S. dollars (USD) unless another currency is expressly displayed on the website or at checkout.

Before you complete payment, the checkout page will display the applicable:

• Product price;
• Customization charges;
• Discounts;
• Shipping charges;
• Taxes collected at checkout, where required;
• Final order total.

You will not be charged by Famsoul until the total amount is displayed for your review and you authorize payment.

Your bank or payment provider may apply currency-conversion fees, foreign-transaction fees, installment charges or other fees under its own terms. These third-party charges are not controlled by Famsoul.

Customs duties and import taxes that are not expressly collected at checkout may be charged separately by the destination country, customs authority or shipping carrier. Please review our Shipping Policy for additional information.

Payment Authorization

By submitting an order, you confirm that:

• The billing and payment information provided is accurate;
• You are authorized to use the selected payment method;
• You authorize the payment provider to process the displayed order total;
• You agree to the applicable payment provider’s terms.

An order is not considered successfully paid until the payment provider confirms authorization.

Declined or Failed Payments

A payment may be declined or fail because of:

• Incorrect payment details;
• Insufficient funds;
• Bank security restrictions;
• Failed identity or authentication checks;
• An unsupported card, country or currency;
• A temporary payment-provider error.

If a payment fails, verify your information or contact your bank or payment provider.

Before submitting another payment attempt, check whether you received an Famsoul order-confirmation email and review your payment account to avoid placing a duplicate order.

For order-related assistance, contact support@famsoul.com. For questions about why a payment was declined, contact the applicable bank or payment provider.

Payment Review and Fraud Prevention

To protect customers and our website, certain transactions may be reviewed for suspected fraud, unauthorized use or inconsistent billing information.

We may request reasonable additional verification before accepting an order. We will not ask you to send complete card numbers or card security codes by email.

We may reject or cancel an order when:

• Payment cannot be authorized;
• Information cannot reasonably be verified;
• Unauthorized or fraudulent activity is suspected;
• The transaction violates applicable law or our Terms of Service.

If we cancel an order after payment has been successfully collected, we will issue the applicable refund to the original payment method.

Duplicate or Incorrect Charges

If you believe you were charged more than once or charged an incorrect amount, contact:

support@famsoul.com

Please include:

• Your name;
• Order number;
• Email address used at checkout;
• Payment date;
• Amount charged;
• A screenshot showing the charge with sensitive financial information concealed.

Do not send complete card numbers, bank-account numbers or security codes.

Refunds

Refunds

Approved refunds are issued to the original payment method.

After a refund is approved, famsoul will normally initiate it within 5–10 business days. Your bank, card issuer, PayPal, Venmo, Klarna or other payment provider may require additional time to post the funds to your account.

If you paid using Venmo, the approved refund will be sent back through the original Venmo transaction. The time required for the refund to appear may depend on Venmo and the funding source connected to your Venmo account.

If you used Klarna or another installment service, the payment provider will manage adjustments to your payment schedule according to its applicable terms.

Refunds cannot normally be issued to a different payment method from the one originally used for the purchase.

Refund eligibility is governed by our Return & Refund Policy.

Billing Information

Customers are responsible for providing accurate and complete billing information.

Incorrect billing details may cause payment failure, order review or cancellation. Billing information should match the information held by your bank or payment provider where required.

Contact Information

For payment or order-related questions, contact:

Store Name: Famsoul
Legal Company Name: Hangzhou Tuyue Apparel Co., Ltd.
Email: support@famsoul.com
Business Address: Room 343-11, Building 1, Heguang Chenyuexuan, Liangzhu Subdistrict, Yuhang District, Hangzhou, Zhejiang 311100, China
Response Time: Normally within 24–48 hours on business days