Effective Date: July 21, 2026

These Terms of Service govern your access to and use of the Famsoul website and your purchase of products from Famsoul.

Famsoul is operated by Hangzhou Tuyue Apparel Co., Ltd. Throughout these Terms, “Famsoul,” “we,” “us” and “our” refer to Hangzhou Tuyue Apparel Co., Ltd.

By accessing our website, creating an account or placing an order, you agree to these Terms and the policies referenced in them. If you do not agree, please do not use the website or place an order.

Nothing in these Terms excludes or limits any mandatory consumer rights available under applicable law.

1. Business Information

Store Name: Famsoul
Legal Company Name: Hangzhou Tuyue Apparel Co., Ltd.
Email: support@Famsoul.com
Business Address: Room 343-11, Building 1, Heguang Chenyuexuan, Liangzhu Subdistrict, Yuhang District, Hangzhou, Zhejiang 311100, China

Our online store is hosted through an e-commerce platform that provides the technical infrastructure used to display products and process orders.

2. Eligibility to Use the Website

You must be legally capable of entering into a binding agreement in your jurisdiction to place an order.

If you have not reached the legal age of majority where you live, you may only use this website or place an order with the involvement and permission of a parent or legal guardian.

You must provide accurate, current and complete information when placing an order or creating an account.

3. Products and Personalization

Famsoul sells personalized, made-to-order products and may also offer non-personalized products.

Available product options, prices, sizes, colors, materials and customization requirements are displayed on the applicable product page.

For personalized products, you are responsible for reviewing all submitted information before completing your order, including:

  • Names and spelling;
  • Dates and personalized text;
  • Photographs and artwork;
  • Product type;
  • Size and color;
  • Quantity;
  • Shipping address;
  • Other customization selections.

We produce personalized products according to the information submitted with the order. Errors submitted by the customer may not qualify for a free replacement, return or refund.

If Famsoul produces an item incorrectly, sends the wrong item, or delivers a defective or damaged product, the issue will be handled according to our Return & Refund Policy.

4. Product Images and Color Differences

We make reasonable efforts to display product descriptions, colors and images accurately.

Colors may appear slightly different because of screen settings, photography lighting, materials and production processes. Minor color differences that do not materially change the product are not considered defects.

If a product is materially different from its description, selected options or approved customization, contact us in accordance with our Return & Refund Policy.

5. Prices, Discounts and Currency

Product prices and shipping charges are displayed in U.S. dollars (USD) unless another currency is expressly shown on the website or at checkout.

The total amount payable will be displayed before you complete payment and may include:

  • Product price;
  • Selected customization charges;
  • Shipping charges;
  • Applicable discounts;
  • Taxes collected at checkout, where required.

Promotional offers and discount codes may have separate conditions, including eligibility requirements, expiration dates and product exclusions. Unless otherwise stated, discount codes cannot be combined.

Prices and promotions may change before an order is placed. Changes will not affect an order that has already been accepted, except where an obvious pricing or technical error has occurred.

6. Shipping Charges and Import Fees

Available shipping methods, applicable charges and estimated delivery times will be displayed at checkout.

International orders may be subject to customs duties, import taxes or other government-imposed charges. Unless expressly included at checkout, these charges are not included in the product price or shipping charge and may be collected from the recipient by the local authority or shipping carrier.

For complete information, review our Shipping Policy before placing an order.

7. Orders and Order Acceptance

After you place an order, we will send an order confirmation to the email address provided at checkout. This confirmation acknowledges receipt of your order.

We may review orders for payment authorization, product availability, customization requirements, fraud prevention and compliance with these Terms.

We may reject or cancel an order for legitimate reasons, including:

  • Payment authorization failure;
  • Suspected fraud or unauthorized activity;
  • Incorrect or incomplete order information;
  • Product unavailability;
  • An obvious pricing or technical error;
  • A customization request that violates applicable law or third-party rights;
  • Delivery to an unsupported destination;
  • Violation of these Terms.

If we cancel a paid order before fulfillment, we will notify you and issue a refund to the original payment method for the canceled amount.

We will not retain payment for products that we cancel and do not fulfill.

8. Payment

You agree to provide valid and accurate billing and payment information.

Payment processing is handled by authorized third-party payment providers. Available payment methods are displayed at checkout.

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method;
  • The submitted billing information is accurate;
  • You authorize the applicable payment provider to charge the displayed order total.

We do not generally receive or store complete payment-card numbers or security codes.

9. Order Changes and Cancellations

Because personalized products may enter design and production shortly after an order is placed, changes and cancellations are not guaranteed.

To request an order change or cancellation, contact:

support@famsoul.com

An order may only be changed or canceled if design or production has not started.

Once a personalized order has entered production, it cannot normally be canceled or modified. If we approve a cancellation before production begins, the refund will be returned to the original payment method.

Customers should review customization details and shipping information carefully before completing payment.

10. Production and Delivery

Personalized products require design, production and quality-check time before shipment.

Estimated delivery time consists of:

Handling Time + Transit Time = Total Estimated Delivery Time

Current estimates are:

  • Standard Shipping: 10–30 business days total;
  • Expedited Shipping: 8–25 business days total.

These estimates include 3–10 business days for design and production.

Delivery estimates are not guaranteed arrival dates. Carrier delays, customs processing, severe weather, peak periods and other circumstances outside our reasonable control may affect delivery.

Complete shipping methods, costs, destinations, tracking procedures and delay information are provided in our Shipping Policy.

11. Returns, Replacements and Refunds

Personalized and custom-made products cannot normally be returned or exchanged because of a change of mind, an incorrect size selection or an error in customer-submitted customization information.

This restriction does not apply when a product is:

  • Defective;
  • Damaged upon arrival;
  • Incorrectly produced by Famsoul;
  • Different from the product ordered;
  • Materially different from its description.

Eligible quality-related claims must be submitted within 30 calendar days after delivery.

After verifying the issue, we may provide an appropriate remedy, including a replacement or refund to the original payment method.

Eligible non-personalized products may be returned within 30 calendar days after delivery, subject to the conditions stated in our Return & Refund Policy.

All return eligibility, evidence requirements, return shipping costs and refund processing times are governed by our Return & Refund Policy.

12. Incorrect Addresses and Failed Delivery

You are responsible for providing a complete and accurate delivery address.

If you discover an address error, contact us immediately. We cannot guarantee that an address can be changed after production or shipment has started.

Orders that cannot be delivered because of an incorrect or incomplete address, refusal of delivery or failure to collect the package are not automatically eligible for a refund.

If a package is returned and can be reshipped, we will disclose any additional shipping charge before reshipping.

13. Customer-Submitted Content

You may submit photographs, text, artwork, names, designs or other content for product customization.

You confirm that:

  • You own the submitted content or have permission to use it;
  • The content does not violate copyright, trademark, privacy, publicity or other third-party rights;
  • The content is not unlawful, fraudulent, threatening, abusive or misleading;
  • The content does not contain malicious code.

You grant us a limited, non-exclusive right to use submitted customization content only as reasonably necessary to:

  • Process and fulfill your order;
  • Produce the personalized product;
  • Provide customer service;
  • Handle quality, return or refund requests;
  • Maintain legally required order records.

We will not use customer-submitted photographs, personal information or customization content in advertising without the customer’s separate express permission.

14. Reviews and Feedback

If you voluntarily submit a product review, comment or feedback for public display, you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce and display that content in connection with our website and products.

This license does not automatically authorize us to use your private photographs, personal information or customization content in paid advertising.

You remain responsible for the accuracy and legality of content you publish. We may remove content that violates applicable law, third-party rights or these Terms.

15. Intellectual Property

Unless otherwise stated, the website and its original content—including text, graphics, layout, logos, product presentation and software—are owned by or licensed to Famsoul and are protected by applicable intellectual-property laws.

You may use the website only for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, scrape, resell or commercially exploit website content without prior written authorization, except where permitted by law.

Customer-owned photographs and customization content remain subject to the customer’s applicable ownership rights.

16. Prohibited Uses

You may not use the website to:

  • Violate applicable laws or regulations;
  • Commit fraud or submit false information;
  • Infringe intellectual-property or privacy rights;
  • Upload malicious code or interfere with website security;
  • Attempt unauthorized access to accounts or systems;
  • Collect personal information about other users without permission;
  • Send spam, phishing messages or deceptive communications;
  • Impersonate another person;
  • Submit unlawful, abusive or threatening content;
  • Use automated tools to disrupt or overload the website.

We may restrict access or cancel affected orders when reasonably necessary to protect customers, the website or our legal rights.

Any cancellation of a legitimate paid order by Famsoul will be handled in accordance with Section 7.

17. Third-Party Services and Links

Our website may use third-party services for:

  • Website hosting;
  • Payment processing;
  • Product production;
  • Order fulfillment;
  • Shipping and tracking;
  • Analytics;
  • Advertising;
  • Customer support.

Your use of certain third-party services may also be governed by their applicable terms and privacy policies.

Our website may contain links to independent third-party websites. We are not responsible for the content or privacy practices of third-party websites that we do not control.

18. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

Personal information submitted during checkout must be processed through secure connections. Customers should protect their account credentials and notify us if they suspect unauthorized account activity.

19. Website Availability and Accuracy

We make reasonable efforts to keep product information, prices, availability, shipping information and policies accurate and current.

Occasionally, the website may contain typographical, pricing or technical errors. If an error affects an order, we will contact you and provide an appropriate option, such as:

  • Proceeding with the corrected information;
  • Modifying the order with your agreement; or
  • Canceling the affected order and issuing a refund.

Nothing in this section allows us to charge an undisclosed amount or keep payment for an order we do not fulfill.

We may temporarily suspend parts of the website for maintenance, security or technical reasons.

20. Disclaimer of Warranties

To the extent permitted by law, the website is provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted or free from every technical error.

However, this section does not exclude:

  • Rights relating to defective, damaged or incorrectly supplied products;
  • Obligations expressly stated in our published policies;
  • Warranties or consumer rights that cannot legally be excluded.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Famsoul will not be liable for indirect, incidental or consequential losses that were not reasonably foreseeable at the time of purchase.

Nothing in these Terms limits liability where such limitation is prohibited by law, including liability arising from:

  • Fraud or intentional misconduct;
  • Gross negligence where it cannot legally be excluded;
  • Personal injury caused by negligence;
  • Mandatory consumer-protection obligations.

For direct claims relating to a product or order, our responsibility will be determined according to applicable law and the remedies stated in our Return & Refund Policy.

22. Indemnification

To the extent permitted by law, you agree to be responsible for third-party claims arising directly from:

  • Content you submit without the necessary rights;
  • Your unlawful use of the website;
  • Your material violation of these Terms.

This section does not require you to indemnify us for our own misconduct, negligence or violation of law.

23. Events Outside Reasonable Control

We are not responsible for delays caused by circumstances outside our reasonable control, such as severe weather, natural disasters, carrier disruption, customs delays, government action, labor interruption or widespread technical failure.

If such an event materially prevents us from fulfilling an order, we will communicate with the customer and provide a remedy where required by applicable law.

24. Suspension and Termination

You may stop using the website at any time.

We may suspend access when reasonably necessary because of suspected fraud, security threats, unlawful conduct or a material violation of these Terms.

Termination does not affect rights or obligations that arose before termination, including outstanding orders, refunds, payment obligations and privacy rights.

25. Governing Law

These Terms are governed by the laws applicable to Ningxia Qianxing Technology Co., Ltd. in the People’s Republic of China, without excluding mandatory consumer protections available to customers under the laws of their place of residence.

Nothing in this section prevents a customer from exercising rights that cannot legally be waived.

26. Changes to These Terms

We may update these Terms to reflect changes in our services, business practices or legal obligations.

The effective date at the top of this page will show when the Terms were most recently updated.

Changes will apply prospectively after publication. Material changes will not retroactively remove rights or remedies relating to an order already accepted, unless required by law or agreed with the customer.

27. Severability

If any part of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

28. Entire Agreement

These Terms, together with the policies linked below, constitute the agreement governing use of the website and purchases from Famsoul:

If a product page contains a specific term that conflicts with a general term, the more specific term will apply to that product, provided it was clearly disclosed before purchase and is permitted by law.

29. Contact Information

Questions about these Terms may be sent to:

Store Name: Famsoul
Legal Company Name: Hangzhou Tuyue Apparel Co., Ltd.
Email: support@famsoul.com
Business Address: Room 343-11, Building 1, Heguang Chenyuexuan, Liangzhu Subdistrict, Yuhang District, Hangzhou, Zhejiang 311100, China

Response Time: Normally within 24–48 hours on business days